Privacy Policy

FLOW Yorkshire

1. Introduction

FLOW Yorkshire is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use and store your information when you engage with our services or visit our website.

2. Who We Are

FLOW Yorkshire is a wellbeing service based in North Yorkshire, UK.

For the purposes of data protection law, FLOW Yorkshire is the data controller of your personal information.

3. What Information We Collect

We may collect and process the following information:

Personal information

· Name

· Contact details (email, phone number, address)

· Date of birth (where relevant)

Health and wellbeing information

· Information you provide about your health, lifestyle or wellbeing

· Assessment forms and session notes

Website data:

· IP address

· Browser type

· Pages visited (via cookies where applicable)

Please see our Cookie Policy for the data we collect in relation to cookies and marketing.

4. How We Use Your Information

We use your information to:

· provide and manage our services

· communicate with you about appointments and support

· develop personalised wellbeing programmes

· ensure safe and appropriate care

· improve our services

We will only use your information where we have a lawful basis to do so.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

· Consent – where you have given explicit permission (especially for health data)

· Legitimate interests – to provide and improve our services

· Legal obligations – where required by law

Health-related information is treated as special category data and handled with additional care.

6. Sharing Your Information

We will never sell your data.

We may share your information, with your consent, with:

· FLOW practitioners and affiliate practitioners involved in your care

· healthcare professionals where appropriate

· safeguarding authorities if required

All sharing is done securely and only where necessary.

7. Data Storage and Security

We take appropriate steps to protect your data, including:

· secure digital storage systems

· restricted access to sensitive information

· confidentiality agreements with practitioners

We retain your data only for as long as necessary to provide services and meet legal obligations.

8. Your Rights

Under UK GDPR, you have the right to:

· access your personal data

· request correction of inaccurate data

· request deletion of your data (where appropriate)

· withdraw consent at any time

· object to processing

To exercise these rights, please contact us at: hello@flowyorkshire.com

9. Cookies

Our website may use cookies to improve user experience and analyse website usage.

You can control cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact

If you have any questions about this policy or your data, please contact: hello@flowyorkshire.com

Thank you!